I can't think of anyone who loves bureaucracy, except maybe bureaucrats and only because they are like giant black holes sucking our tax dollars into their wallets are paid and have a job for life. Today's example of bureaucracy is a true masterpiece of why I'd gladly shove every last faceless bureaucrat into a trash compactor without a second thought.
The Bastard, my ex, has been declared permanently disabled by his doctors and as such is eligible for Social Security benefits (Aussie readers, think disability pension). My personal thoughts on that aside*, I had been sent all kinds of forms from the Social Security Administration for the kids so they can receive some kind of benefit since he cannot support them (as if he ever did). I spend 20 minutes or so venting as to why I have to fill out all these forms before I take the high, if bitter, road and do the damned paperwork. Unfortunately for me, my forms go to the Philippines division, of which I have not heard good things from other Americans living in Australia. Fan-fucking-tastic.
I diligently send proof that I have, indeed, sent all the paperwork that I was required to when I got the letters telling me that they haven't received my forms yet but it may just be that they're still sitting in the mail room and no one has looked at them yet. Really. Good thing I'm not counting on them for my retirement funds or anything. Snails fucking move faster than these people.
Then Monday I got a letter asking me for proof of my identity, even though I'm not making any claims, and proof of my marriage to the Bastard, even though I sent them my divorce decree from said marriage and, again, am not making any claims. Since the letter warns me the file will be closed if I fail to send all the proper forms by 15 December, I call the helpful toll free number to find out if they really need the marriage certificate for a marriage that ended over a decade ago and that I burned, or will the divorce decree do. I get a recording that I can only call Monday, Wednesday and Friday from 11am-4pm Brisbane time. OK, fine...
Fast forward to today. I've been calling since 1:15 (it is now 2:50) and have yet to get through to a person. I suffer through the bilingual greeting message (English and Japanese) before being able to push '2' for Australia. I don't understand this, as the Japanese tollfree is, naturally, different. A ring, then I quickly push '1' to match my SSN ending in 1-5 before getting this message:
"Social Security representatives are not available to take your call at the moment. Please try your call later. Thank you," before summarily being disconnected.
Actually, I can listen to the kiss-off in Japanese as well, despite pushing '2' for Australia, before I'm cut off. No waiting on hold, no bad music, nothing. I'm fairly certain if I called directly I'd be allowed to wait on hold while running up a phone bill big enough to pay for a bureaucratic luncheon, but I'm not willing to do that. I can't even hit redial as my pushing '2' and then '1' screw up the number.
Ok, just for fun I tried the direct dial number. They'll take my call M-F, 8am-3pm local time. I press the last number of the Bastard's SSN and... told that line is busy and to try my call again later.
&$$%&$^*&#$^*&$^*&$*%#$*@&%$#*^$&*(^#$^*^$#*$^*#$&%$*&*$&^$
I'm fairly certain that bureaucrats get sent to the the 9th circle of hell.
*- my personal view is that while my ex undoubtedly has many issues, of which mental illness is one, the fact remains that aside from his time in the USAF he's never wanted to work an honest day in his life. You can call me bitter if you want, but I ask anyone who knew him to tell me I'm wrong.